Our Invoice Terms & Conditions and Alternative Dispute Resolution
Invoice Terms & Conditions
1. Parts and labour are guaranteed free from defect for twelve months or 10,000 miles (whichever comes first), although certain exceptions may apply, depending on the part or component supplied/fitted.
2. General exclusions to this guarantee include (but ARE not necessarily limited to) damage caused by the customer or third party, interference by the customer/third party, wear and tear, negligence, abuse or accidental damage.
3. We require you to contact us as soon as you are able to in the event that you feel you may have a claim under the guarantee.
4. Claims will be assessed and you will be notified of our decision but where the terms of the guarantee apply, we will repair or replace (and fit) the defective part/component free of charge but we will not pay for or contribute towards third party repairs unless specifically authorised by us in advance.
5. Payment must be in full by cash or card. We do not accept cheques.
6. Goods supplied/fitted remain our property unless and until they have been paid for in full. Title in the goods remain with us but risk in the goods transfer to the customer upon collection by the customer.
7. Vehicles stored and parked on our premises are left at customer’s own risk.
8. These terms and conditions add to rather than replace any statutory rights the customer may have.
9. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs, including legal costs on a full indemnity basis and the cost of instructing a debt recovery agency to recover a debt due to us if any) following any breach by you of any of your obligations under these terms.
#Motorsave Limited are provided with credit insurance by Euler Hermes, the world’s largest credit insurance, to protect us against unpaid invoices and provide debt collection services. Please note that as part of our policy service, we are required to report any seriously overdue invoices that remain outstanding
Consumer Rights Act 2015 and Alternative Dispute Resolution
We aim to ensure all our customers are completely satisfied with their purchase, however, should that not be the case we treat it is a priority to resolve any issues our consumers may have. If we cannot agree on a resolution to any complaints you have we may consider using Alternative Dispute Resolution to resolve your complaint. If we cannot agree on a resolution, then we will provide you with information on an ADR provider who may be able to assist in resolving any complaints.