Motorsave Ltd. is the data controller in respect of your personal information and is responsible for ensuring that the personal data we collect is processed in accordance with relevant data protection laws.
Motorsave is registered with the Information Commissioner’s Office (“ICO”) under number ZB169043. If you have any questions or are unsure about anything contained in this privacy policy, please let us know by contacting our Data Protection Officer at jade.p@mslg.co.uk.
This privacy policy applies to any and all personal information gathered by Motorsave from website visitors or other channels (such as; Email, Telephone, post, Social Media, SMS, Newsletters/Blogs, Competitions or Web Chats).
We may change this policy from time to time by updating this page. You should check this Website regularly to ensure that you are happy with any changes. If we propose a significant change, we will notify you by email or will post an alert that our policy has changed on our Website.
In this privacy notice we provide you with information about the following: –
- The information we collect about you.
- What we do with your information.
- What legal basis we rely on processing your information.
- Who we share your information with.
- How long we keep your personal information.
- Where we hold your personal information.
- Your rights in relation to your personal information.
1. WHAT INFORMATION WE COLLECT ABOUT YOU
When you interact with us, we will collect personal information about you. The nature of the personal data we will process will depend on the nature of our relationship with you and if, for example, you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we may process will include: –
- Your name
- Your contact information such as e-mail address, phone number, address and postcode
- Current vehicle details
- Make and model of vehicle
- A record of your contact preferences such as preferred contact method
- Records of any enquiries, complaints or other interactions we have with you
- Information you provide in response to any surveys we might carry out from time to time
- Call logs – records of dates and times of calls with you
- CCTV footage when you are on our premises
- Web chat records
- Driving licence details
- Telematics data including location and journey data (only applicable to courtesy vehicles)
- Information collected through cookies on our Website
- Website visitors – details of browser and operating system, the website from which our website is visited, the pages that you visit on our website, the date of your visit, and the Internet protocol (IP) address assigned to you by your internet service.
2. WHAT WE DO WITH THE INFORMATION WE PROCESS
We require this information to ensure that we provide the best possible experience when you interact with us. In particular, depending on the nature of our relationship, we may process personal information:
- To manage our relationship with you
- Responding to enquiries from you
- Provide you with the services you request from us e.g. vehicle servicing
- For internal record keeping and administration
- To process payments, and if necessary, collect arrears
- To provide and improve the services we offer
- For market research and analytical purposes
- To assist with the prevention and detection of crime or fraud
- To process and resolve customer complaints
- To comply with legal obligations and to exercise or defend our legal rights
- Where you have given your consent, we will process personal data for the use of marketing and customer communications
- To conduct customer satisfaction surveys
- To monitor, assess and improve, the level of customer service we provide, and our website
- For health and safety purposes
- To contact you about safety or quality issues relating to your vehicle
- To remind you about important dates including service or MOT deadlines, specific vehicle notices including safety recalls, marketing offers, finance end dates
- Telematics data may be accessed and processed to locate lost or stolen courtesy vehicles or to comply with requests from law enforcement agencies
- To monitor the number of visitors to the website, the general geographic location of visitors and engagement levels, in order to make improvements to the websites and services as well as providing business intelligence
3. WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows: –
Legitimate interests
The law permits us to handle your personal information where necessary in our legitimate interests provided that this isn’t outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run Motorsave effectively. For example, enabling us to use third party service providers, to monitor, review and improve the services we provide to.
Motorsave also rely on the legitimate interests basis for processing to contact you to remind you about important safety and quality issues relating to your vehicle including to remind you about service and MOT due dates. This is important to help ensure that you comply with legal requirements and also maintain the quality of your vehicle. If you would prefer that we didn’t remind you of these dates, you can let us know anytime by contacting our Data Protection Officer on the details below. We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
Consent
We are permitted to use your personal data when you give us your consent for us to do so. We will only use your personal data to contact you for direct marketing purposes if you give us your consent to do so. You can change your contact preferences at any time by unsubscribing via the link on any promotional email received or by contacting our Data Protection officer at jade.p@mslg.co.uk.
Performance of a contract
Where we have made contractual commitments to you or you have made the same to us. If you do not provide the personal data we will not be able to provide the services to you.
Required by law
We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
4. WHO WE SHARE YOUR INFORMATION WITH
In order to manage our business effectively, and to provide the services we offer to you, we will need to share your personal information (or some of it) with certain third parties. We will not share your personal information unnecessarily and will always ensure that all third parties who process your personal information on our behalf, have entered into an appropriate written contract with us, are required to process it in accordance with our instructions, and have appropriate measures in place to protect it.
The types of third parties that Motorsave may share your personal information include:
- Service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to Ford Motor Company to process your vehicle ownership and send you safety recalls)
- IT service providers who help us manage our IT infrastructure
- Website service providers
- Finance companies where you want to obtain finance to facilitate your purchase. For finance applications, you will be asked to provide your personal information to Bumper directly. For more information, see Bumper’s Privacy Policy here Privacy Policy | Bumper.
- Debt collection agencies should there be an outstanding debt
- Legal and other professional advisors who support our business
- Insurers
- Law enforcement agencies e.g. Police
- Vehicle manufacturers
A prospective purchaser of our business
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or where we are required to forward the information in order to comply with a regulatory or legal process.
Police and law enforcement agencies
Where required by law, we will share your personal information with the police and other law enforcement agencies.
Other third parties
We may pass your personal information to the relevant brands relating to your vehicle. They may contact you directly regarding your vehicle and to obtain feedback and/or to provide offers. For more information about how the manufacturer will use your information you can access their full Privacy Policy below;
5. HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION FOR
We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.
6. WHERE IN THE WORLD WILL WE HOLD YOUR INFORMATION?
Your personal information may occasionally be processed and held by third parties outside the United Kingdom (UK) or European Economic Area (EEA).
Whereas in the UK/EU, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, if we do send personal information overseas we will make sure that appropriate safeguards are in place to ensure it is protected in accordance with European and UK data protection laws. These might include: –
- Sending personal information only to countries that European Authorities have indicated have adequate data protection laws in place e.g. Canada or Switzerland;
- Putting in place contracts with the recipient containing terms which the European Authorities have approved as providing adequate protection; organisations which are members of a scheme which has been approved by European Authorities as achieving adequate protection.
For more information about where we send your information, please contact our DPO at jade.p@mslg.co.uk.
Cookies on our Website
Cookies are small text files stored on your computer (or mobile device) by web pages as you visit them. Cookies are not programs and cannot harm your computer.
Our Website uses cookies to enhance your experience on our Website(s) and to help us analyse data about how visitors are using our Website(s).
For more information about how we use cookies, please refer to our separate Cookie Policy at Cookie Policy – Motorsave.
Links to other websites
Our Website may contain links to other websites of interest. However, once you have used these links to leave our Website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst viewing such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7. CCTV
Motorsave uses CCTV to protect company owned property and to provide a safe and secure environment for employees and visitors to its premises. Motorsave has a legitimate interest to collect personal information via CCTV recordings for the following purposes:
- Identification and prosecution of offenders.
- Monitoring of the security of the Motorsave premises.
- Ensuring that health and safety rules and Motorsave procedures are being complied with.
- Identification of unauthorised actions or unsafe working practices that might result in disciplinary proceedings being instituted against employees and to assist in providing relevant evidence.
We will disclose CCTV recordings to third parties where reasonably necessary for the above purposes.
Access to and viewing of CCTV recordings within Motorsave is restricted to a limited number of authorised employees only.
All recordings are retained for a maximum of 90 days. Recordings may be retained for longer where Motorsave has an overriding legitimate interest (e.g. as part of an investigation) or there is a legal obligation (e.g. criminal offence).
For any questions relating to CCTV please contact jade.p@mslg.co.uk.
8. YOUR RIGHTS
You have the right to request that we don’t send marketing material to you and you can do this at any time by:
- Clicking on the unsubscribe link at the bottom of promotional e-mails
- Using the opt out option on any promotional SMS communication
- Phoning the telephone number included on any postal correspondence
- E-mailing us at any time at jade.p@mslg.co.uk.
We will try to keep your personal information up to date but rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by e-mailing us at jade.p@mslg.co.uk.
Data protection laws also mean that you have a number of additional rights including the right to access your personal information and to receive a copy of it. You can also object to your personal data being processed or ask us to correct inaccurate or incomplete information we hold about you. You can exercise these rights by e-mailing us at jade.p@mslg.co.uk.
You can also request to have your personal data erased or transferred either to you or a third party in a commonly structured format and to have your personal information restricted.
Please be aware that some of these rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.
For further information about how these rights apply, or to exercise your rights, please e-mail us at jade.p@mslg.co.uk.
Complaints
If you have any questions about how Motorsave Ltd. handles your personal information or are unhappy about how we have done so, you can contact us at:
- By email: jade.p@mslg.co.uk.
- By post: Smeeton House, Barkan Way, Swinton, Manchester, Lancashire, M27 8SF
You also have the right to raise any complaint you may have with the ICO. You can do this by contacting them by post at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or by email on dpo@ico.org.uk or by telephone to 0303 123 1113.
This Privacy Policy was last updated July 2025
