We are Motorsave Limited (“Motorsave”, “we” or “us”). Our registered office is at Smeeton House, Barkan Way, Swinton, Manchester, Lancashire, M27 8SF.
Motorsave is committed to protecting the privacy of everyone we interact with, whether through our website or other channels (such as email, telephone, post, social media, SMS, newsletters/blogs, competitions or web chats). Please read this Privacy Policy to understand how we use and protect personal information.
Motorsave is registered with the Information Commissioner’s Office (“ICO”) under number ZB169043. If you have any questions about anything contained in this privacy policy, please let us know by contacting our Data Protection Officer at: jade.p@mslg.co.uk.
In this privacy policy we provide you with information about the following: –
- The information we collect about you.
- What we do with your information.
- The lawful bases we rely on to process your information.
- Who we share your information with.
- How long we keep your personal information.
- Where we hold your personal information.
- Your rights in relation to your personal information.
- How to make a complaint
1. THE INFORMATION WE COLLECT ABOUT YOU
When you interact with us, we will collect personal information about you. The nature of the personal data we will process will depend on the nature of our relationship with you and if, for example, you are a customer, a supplier or are simply visiting our website or submitting an enquiry to us. Personal data we may process will include: –
- Your name and contact information such as e-mail address, phone number, home address and postcode
- Financial and credit card information (for any services we provide)
- Driving licence details
- Current vehicle details, including make and model of vehicle
- Whether you have agreed to receive our marketing communications and your contact preferences
- Records of any enquiries, complaints or other interactions we have with you
- Information you provide in response to any surveys we might carry out from time to time
- Call recordings for inbound and outbound calls
- CCTV footage when you visit our premises
- Web chat records
- Telematics data including location and journey data (only applicable to courtesy vehicles)
- Information collected through cookies on our website
- Website visitors – details of browser and operating system, the website from which our website is visited, the pages that you visit on our website, the date of your visit, and the Internet protocol (IP) address assigned to you by your internet service.
2. WHAT WE DO WITH YOUR INFORMATION
We require this information to ensure that we provide the best possible experience when you interact with us. In particular, depending on the nature of our relationship, we may process personal information:
- Provide you with the services you request from us e.g. vehicle servicing and fulfilling our contractual obligations to you
- To respond to your enquiries, provide you with a quote and manage our relationship with you
- To remind you about important dates including service or MOT deadlines, specific vehicle notices including safety recalls, marketing offers, finance end dates
- To contact you about safety or quality issues relating to your vehicle
- To locate lost or stolen courtesy vehicle or to comply with requests from law enforcement agencies for telematics data
- To conduct customer satisfaction surveys
- To process payments, and if necessary, pursue debts
- Where you have given your consent, we will process your personal data for marketing purposes
- For internal record keeping and administration
- For market research and analytical purposes
- To assist with the prevention and detection of crime, fraud and money laundering
- To process and resolve customer complaints
- To comply with legal obligations and to exercise or defend our legal rights
- To monitor, assess and improve, the services we provide
- For health and safety purposes
- To contact you about changes to our business or services
- To monitor the number of visitors to the website, the general geographic location of visitors and engagement levels, in order to make improvements to the websites and services as well as providing business intelligence
3. THE LAWFUL BASES WE RELY ON TO PROCESS YOUR INFORMATION
Data protection law sets out a number of conditions which organisations can rely on in order to lawfully handle personal information. The conditions we rely on are as follows: –
Legitimate interests
The law permits us to handle your personal information where necessary in our legitimate interests provided that this is not outweighed by your interests. Many of the purposes we handle your personal information, described above, fall into this category as they are essential activities which enable us to run Motorsave effectively. For example, enabling us to use third party service providers, or to monitor, review and improve the services we provide.
Motorsave also rely on the legitimate interests lawful basis to contact you about important safety and quality issues relating to your vehicle and to remind you about service and MOT due dates. This is important to help ensure that you comply with legal requirements and also maintain the quality of your vehicle. If you would prefer that we did not remind you of these dates, you can let us know anytime by contacting our Data Protection Officer using the details provided below.
We may, if necessary, also use your information to defend our legal rights or to obtain legal advice and to manage any complaint that you might have. We ensure that your rights and interests are protected when we do this.
Consent
We are permitted to use your personal data when you give us your consent to do so. We will only use your personal data to contact you for direct marketing purposes if you give us your consent. You can change your contact preferences at any time by unsubscribing via the link on any promotional email you receive or by contacting our Data Protection Officer at jade.p@mslg.co.uk.
Performance of a contract
Where we have made contractual commitments to you or you have made the same to us. If you do not provide the personal data we require, we will not be able to provide the services to you.
Required by law
We will, if required by law, disclose your personal information for example in response to a court order. We will disclose your personal information if requested by a law enforcement agency or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.
Recognised Legitimate interests
We may process certain personal data on the basis of recognised legitimate interests. Such interests might include, for example, preventing or investigating crime, responding to an emergency situation, safeguarding vulnerable people or sharing personal information with another organisation so that they may fulfil their public task or official function.
4. WHO WE SHARE YOUR INFORMATION WITH
In order to manage our business effectively, and to provide the services we offer to you, we will need to share your personal information (or some of it) with certain third parties. We will not share your personal information unnecessarily and will always ensure that all third parties who process your personal information on our behalf, have entered into an appropriate written contract with us, are required to process it in accordance with our instructions, and have appropriate measures in place to protect it.
The types of third parties that Motorsave may share your personal information include:
- Service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to Ford Motor Company to process your vehicle ownership and send you safety recalls)
- IT service providers who help us manage our IT infrastructure
- Website service providers
- Finance companies where you want to obtain finance to facilitate your purchase. For finance applications, you will be asked to provide your personal information to Bumper directly. For more information, see Bumper’s Privacy Policy here Privacy Policy | Bumper.
- Debt collection agencies should there be an outstanding debt
- Legal and other professional advisors who support our business
- Insurers
- Law enforcement agencies – where required by law, we will share your personal information with the police and other law enforcement agencies.
- A prospective purchaser of our business. If we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer. We may also be required to share personal information in order to comply with a regulatory or legal process.
- Vehicle manufacturers – we may pass your personal information to the relevant brands relating to your vehicle. They may contact you directly regarding your vehicle to obtain feedback and/or to provide offers. For more information about how the manufacturer will use your information you can access their Privacy Policies below.
5. HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION FOR
We will keep your personal information for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, to resolve complaints and to enforce our rights. As a result, the length of time that we keep your information for will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it for.
6. WHERE IN THE WORLD WILL WE HOLD YOUR INFORMATION?
We do not routinely transfer your personal data outside of the UK or European Economic Area (“EEA”). However, data may be transferred outside of the EEA by one of our suppliers where appropriate safeguards are in place.
If we do send personal information overseas, we will ensure appropriate safeguards are in place in accordance with UK data protection laws, such as putting in place contracts with standard contractual clauses approved by the UK Government.
For more information about where we send your information, please contact our DPO at jade.p@mslg.co.uk.
- COOKIES ON OUR WEBSITE
Cookies are small text files stored on your computer (or mobile device) by web pages as you visit them. Cookies are not programs and cannot harm your computer.
Our website uses cookies to enhance your experience and to help us analyse data about how visitors are using our website.
We may set certain cookies without requesting your consent, including cookies used solely for statistical analysis, service improvement, or functionality enhancement. You may still disable these cookies through your browser settings.
For more information about how we use cookies, please refer to our separate Cookie Policy at Cookie Policy – Motorsave.
8. CCTV
Motorsave uses CCTV to protect company owned property and to provide a safe and secure environment for employees and visitors to our premises. We have a legitimate interest to collect personal information via CCTV recordings for the following purposes:
- Identification and prosecution of offenders.
- Monitoring the security of our premises.
- Ensuring that health and safety rules and our company procedures are being complied with.
We will disclose CCTV recordings to third parties where reasonably necessary for the above purposes.
All recordings are retained for a maximum of up to 90 days. Recordings may be retained for longer where Motorsave has an overriding legitimate interest (e.g. as part of an investigation) or there is a legal obligation (e.g. criminal offence).
For any questions relating to CCTV please contact jade.p@mslg.co.uk.
9. YOUR RIGHTS
You have the right to request that we do not send marketing material to you, and you can do this at any time by:
- Clicking on the unsubscribe link at the bottom of promotional emails.
- Using the opt out option on any promotional SMS communication.
- Phoning the telephone number included on any postal correspondence.
- Emailing us at any time at jade.p@mslg.co.uk.
We will try to keep your personal information up to date but we rely on you telling us promptly if your name, address, telephone number or any other details change. You can correct or amend your personal information by e-mailing us at: jade.p@mslg.co.uk.
Data protection laws also provide you with a number of additional rights including the right to access your personal information and to receive a copy of it. You can also object to your personal data being processed or ask us to correct inaccurate or incomplete information we hold about you. You can exercise these rights by e-mailing us at jade.p@mslg.co.uk.
You can also request to have your personal data erased or transferred either to you or a third party in a commonly structured format. You also have the right to request we restrict the processing of your personal data.
Please be aware that some of these rights only apply in limited circumstances and therefore even if you wish to exercise them, we may not always be required to comply.
For further information about how these rights apply, or to exercise your rights, please e-mail us at jade.p@mslg.co.uk.
10. HOW TO MAKE A COMPLAINT
You are important to us and so is protecting your personal information. We take any complaints we receive from you about our use of your personal information very seriously and request that you bring any issues to our attention. You have a statutory right to raise a complaint if you are dissatisfied about the way we have handled your personal data. If you believe that we have failed to comply with our obligations under data protection laws, you may submit your complaint by:
- email: jade.p@mslg.co.uk.
- or by post: Smeeton House, Barkan Way, Swinton, Manchester, Lancashire, M27 8SF
We will acknowledge receipt of your complaint within 30 days. We will then investigate your concerns, which may involve seeking further information from you. When our investigation has concluded we will provide you with a written response explaining the outcome of your complaint.
If you remain dissatisfied, with our use of your personal data or our response to your complaint, then you also have the right to complain the UK’s data protection authority the Information Commissioner’s Office (ICO). You can do this:
- By post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- By phone: 0303 123 1113
11. LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst viewing such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
12. CHANGES TO OUR PRIVACY POLICY
We keep our Privacy Policy under regular review to ensure that it properly reflects our use of personal information.
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This Privacy Policy was last updated on 14 May 2026
