Terms & Conditions

Our Invoice Terms & Conditions and Alternative Dispute Resolution

1. Parts and labour are guaranteed free from defect for twelve months or 10,000 miles (whichever comes first), although certain exceptions may apply, depending on the part or component supplied/fitted.
2. General exclusions to this guarantee include (but ARE not necessarily limited to) damage caused by the customer or third party, interference by the customer/third party, wear and tear, negligence, abuse or accidental damage.
3. We require you to contact us as soon as you are able to in the event that you feel you may have a claim under the guarantee.
4. All complaints should be made in writing. We will endeavour to achieve a satisfactory outcome in a timely manner.
5. Claims will be assessed and you will be notified of our decision but where the terms of the guarantee apply, we will repair or replace (and fit) the defective part/component free of charge but we will not pay for or contribute towards third party repairs unless specifically authorised by us in advance.
6. Vehicles must be collected and all work paid for upon notice that the car is ready. Payment must be in full by cash or card. We do not accept cheques.
7. Goods supplied/fitted remain our property unless and until they have been paid for in full. Title in the goods remain with us but risk in the goods transfer to the customer upon collection by the customer.
8. Collection & Delivery and Courtesy Vehicles may be subject to charge.
9. Vehicles stored and parked on our premises are left at customer’s own risk.
10. If you fail to collect your vehicle, upon completion of the work, within seven days, storage will be charged from the eighth day at the rate of £20 per day plus VAT. This will be added to your bill. If the vehicle is not collected within 30 days, we will begin the process of disposing of it 90 days after you were first notified that it was available to collect. All proceeds of sale will be put towards defraying our costs – any surplus will be held for you to collect. If there is our shortfall after crediting the proceeds of sale, we will pursue you for the balance.
11. These terms and conditions add to rather than replace any statutory rights the customer may have.
12. You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs, including legal costs on a full indemnity basis and the cost of instructing a debt recovery agency to recover a debt due to us if any) following any breach by you of any of your obligations under these terms.

Consumer Rights Act 2015 and Alternative Dispute Resolution

We aim to ensure all our customers are completely satisfied with their purchase, however, should that not be the case we treat it is a priority to resolve any issues our consumers may have. If we cannot agree on a resolution to any complaints you have we may consider using Alternative Dispute Resolution to resolve your complaint. If we cannot agree on a resolution, then we will provide you with information on an ADR provider who may be able to assist in resolving any complaints.